Privacy & Data Protection Policy
How Shipindel ingests, safeguards, and processes commercial logistics records, customs filings, and live container telemetry.
Direct encrypted electronic filings with U.S. CBP and European ICS2 customs infrastructure.
Commercial Confidentiality Commitment
Shipindel understands that freight manifests, cargo values, and overseas supplier networks constitute vital commercial trade secrets. We maintain strict compartmentalization protocols so your supply chain intelligence remains confidential and secure.
Information We Collect & Ingest
We collect commercial, operational, and telemetry data strictly necessary to book, clear, and transport international freight.
1.1 Commercial & Transactional Consignment Data
To execute ocean bills of lading (eBL), air airway bills (AWB), and customs entries, Shipindel ingests commercial invoices, packing lists, Harmonized Tariff Schedule (HTS) classifications, declared cargo values, country-of-origin declarations, and tax identification numbers (EIN, VAT, EORI).
1.2 Telemetry, Geolocation & Vessel Tracking
When cargo moves through our global transport network, automated satellite Automatic Identification System (AIS) beacons, container chassis RFID transponders, and port drayage telematics continuously transmit latitude, longitude, transit speed, and geofence entry/exit timestamps.
1.3 Enterprise Account Credentials
Authorized dispatcher, supply chain director, and billing contact information including corporate names, email addresses, direct phone lines, digital signature certificates, and role-based portal access logs.
Operational Purpose & Legal Basis
Every data point processed corresponds directly to contract fulfillment, maritime safety compliance, or regulatory statutory obligations.
2.1 Carriage Contract Performance
Arranging ocean container allocations, booking scheduled air freighter capacity, coordinating intermodal drayage haulage, and generating legally binding contracts of carriage.
2.2 Statutory Customs & Maritime Border Security
Complying with U.S. Customs and Border Protection (CBP) Importer Security Filing (ISF 10+2), European Union Import Control System 2 (ICS2), Federal Maritime Commission (FMC) tariff filing rules, and International Maritime Organization (IMO) Verified Gross Mass (VGM) mandates.
2.3 Automated Milestone Notifications & Invoicing
Transmitting real-time port discharge confirmations, demurrage free-time expiration alerts, electronic delivery receipts (ePOD), and itemized ocean freight invoices.
Cross-Border Disclosures & Chain of Custody
Logistics data is disclosed solely to authorized participants directly handling physical cargo or statutory customs clearance.
3.1 Vessel Alliances & Aviation Carriers
Container booking information is shared with ocean carrier alliances (e.g. 2M, Ocean Alliance, THE Alliance) and air freight operators to secure vessel slots and aircraft cargo holds.
3.2 National Customs & Port Authorities
Commercial manifests and HS codes are transmitted via encrypted Electronic Data Interchange (EDI) to CBP, European Union customs agencies, port terminal operators (MTOs), and bonded FTZ warehouse managers.
3.3 Certified Intermodal Linehaul Fleets
Destination consignee delivery addresses, gate appointment barcodes, and container seal numbers are dispatched to licensed port drayage drivers and rail operators.
Data Security, Encryption & ISO 27001 Controls
We engineer defensive technological and operational safeguards designed to prevent unauthorized access or cargo manifest interception.
4.1 Cryptographic Encryption Standards
All data in transit across our digital tracking platform, API gateways, and client portals is protected using TLS 1.3 protocol with forward secrecy. Static records and historical bills of lading are encrypted using AES-256 at rest.
4.2 Role-Based Access Controls (RBAC)
Access to commercial valuation documents, sensitive bills of lading, and payment instruments is strictly partitioned. Enterprise team administrators can define multi-tiered employee permissions with mandatory multi-factor authentication (MFA).
4.3 C-TPAT Tier 3 Compliance Audits
Our data servers, dispatch terminals, and physical network nodes undergo semi-annual third-party penetration testing and customs security audits to maintain our Customs-Trade Partnership Against Terrorism certification.
Shipper Rights & Statutory Retention Periods
Enterprise shippers retain fundamental rights regarding commercial data access, subject to maritime and tax audit retention rules.
5.1 Mandatory Statutory Retention
Pursuant to 19 CFR § 163 and Federal Maritime Commission regulations, all customs declarations, bills of lading, packing lists, and commercial invoices must be archived for a mandatory minimum of five (5) to seven (7) statutory years from the date of cargo discharge.
5.2 Right to Access & Rectification
Shippers and registered consignees may request an audited export of all stored company data or correct erroneous corporate contact and tax identification information at any time.
5.3 Non-Commercial Data Erasure
Upon formal request, non-statutory account telemetry, marketing preferences, and employee access records can be permanently expunged from our active operational databases within thirty (30) days.
Data Protection Officer & Compliance Inquiries
For legal inquiries, regulatory disclosures, or data privacy requests, our dedicated compliance counsel is available.
If you have questions regarding this Privacy Policy, wish to exercise commercial data rights, or need an audited security compliance dossier for your enterprise vendor audit, contact our legal counsel:
Need a B2B Data Processing Agreement (DPA)?
We provide bilateral DPAs with EU Standard Contractual Clauses (SCCs) for high-volume enterprise accounts.